General terms and conditions

General Terms and Conditions of Stiegelmar GmbH

General provisions

We do not accept any liability for the accuracy, completeness and timeliness of the data provided. The entire business relationship is subject exclusively to the General Terms and Conditions of Stiegelmar GmbH as amended. Without exception, any deviating agreements, supplementary agreements and side agreements must be made in writing and must be received and accepted by both parties to be effective. Oral side agreements and deviating agreements are explicitly excluded.

Legal basis

All business transactions are subject to applicable Austrian law. The place of jurisdiction is Neusiedl am See, Austria.

Prices and conditions of payment

As a rule, all prices are stated in euros ex winery for consumers and include all Austrian taxes and charges. Bottles and packaging, as well as the costs of their disposal applicable in Austria, are included. Our goods are payable in advance. We deliver the goods only once receipt or transfer of the invoiced amount to our bank account has been confirmed. The place of performance is Gols.

We reserve the right to change prices due to changes in customs duties, import and export fees, tolls and fuel surcharges, etc. that may be incurred additionally.

In the event of a delay in payment, we charge default interest in the amount of 12% per year from the due date. Reminder fees will be charged for payment reminders issued after the invoice is due. If the reminder fees are not paid, further handling charges in the amount of €5 per reminder will be charged in addition.


All offers are without obligation and are valid as long as the goods are available.


If you want to order larger amounts of wine, please request an offer. We deliver our wines upon request to countries other than those listed in our web shop or where we do not have distribution partners. You as the ordering party must ensure that the relevant provisions of the country to which the wine is imported are complied with. If delivery fails because you cannot be reached, you will be charged for all costs incurred for the return transport. Please also note our list of suppliers.

Contract conclusion

By clicking the “Buy now” button, you submit a binding order of the goods stated in the order form. As soon as we have received your order, it will be processed and checked. If required, vintages will be corrected.
If certain vintages offered in our shop are sold out, you as the customer agree that you will be delivered the next following vintage.
If substantial changes to your order should be required, we will send you an offer which you can accept or decline.

Retention of title

The goods remain our property until all claims and ancillary claims have been settled in full. In the event of breach of contract we are entitled to demand the return of the goods. The ordering party is entitled to resell the goods according to the ordinary course of business. This does not apply if the customer is in delay of payments owed to us.

Complaints, replacements

The goods must be examined immediately upon receipt, that means bottle damage must be confirmed by the carrier. We do not accept responsibility for impaired quality due to a defective cork.

Place of jurisdiction

The place of jurisdiction is Neusiedl am See.